Reference

Terms and Conditions That Govern Your x400 Account

These terms set out the rules under which your x400 account operates, covering eligibility, deposits via UPI and Paytm, withdrawals, and how disputes are handled.

Account Eligibility & Local LawUPI · Paytm · PhonePe Payment RulesWithdrawal & Verification PolicyDispute Resolution ProcessAccount Suspension Conditions
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x400 Terms and Conditions That Govern Your x400 Account
TERMS CONTACT CHANNELS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision affecting your account was made in error, our support team is available around the clock to assist.

Live Chat Start a chat directly from any page on x400.club. Our agents can pull up your account record, reference the exact clause in question, and walk you through the next steps in real time.
Email Support Send your query to our support address with your registered account email and a brief description of the issue. We aim to respond with a full clause-level reply within 24 hours of receipt.
India Support Line Call our dedicated India contact number for urgent account or payment disputes. Available in English and Hindi, our agents can escalate terms-related complaints to the compliance team on the same call.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These six areas explain the concrete ways x400 manages your data, secures your account, and honours your rights as described in these terms.

Data Retention Policy

We retain your account data for the period required by applicable law. After account closure, transaction records and KYC documents are held for the legally mandated period, then securely deleted from our systems.

Cookie Usage

x400.club uses session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences via the banner on your first visit or from your browser settings at any time.

Account Security Measures

Your account is protected by password hashing, two-factor authentication via SMS OTP, and automatic session timeout after inactivity. We do not store raw card or UPI credentials on our servers.

KYC and Verification

Identity verification is required before your first withdrawal. We accept Aadhaar, PAN card, and a recent bank statement linked to the account you use for UPI or Paytm deposits. Verification typically completes within one business day.

Requesting Account Changes

To update personal details — name, registered mobile, linked bank account — contact support with proof of the change. Edits to payment-linked details require re-verification to protect against unauthorised modifications.

Dispute Escalation Path

Raise a dispute first via live chat. If unresolved within 72 hours, escalate by email to our compliance address. We will issue a final written decision within 7 business days, referencing the specific term applied.

Common Questions About These Terms

The questions below address the points our account holders ask most frequently about their rights, obligations, and how specific clauses work in practice. Each answer references the operational reality of how x400 runs your account — from UPI deposit rules to how we handle a clause change. If your question is not listed here, our live chat team can pull the relevant section and explain it directly.

These terms take effect the moment you complete account registration on x400.club. Every deposit, wager, and withdrawal you make after that point is governed by the version of the terms current at the time of that action.

We post an update notice on this page and, for material changes, we send an alert to your registered email or mobile number. The effective date is shown at the top of the revised terms so you can compare it against the version you originally accepted.

Yes. If a withdrawal is declined or delayed, contact support via live chat with your transaction ID. Our team will reference the specific clause applied and, if there is an error, reverse the decision within 72 hours of the escalation.

The core x400 terms apply equally to all deposit methods. However, UPI and PhonePe transactions are also subject to the respective provider's own terms. Any limit or hold imposed by your UPI bank or PhonePe wallet falls outside our direct control.

After account closure, we retain your transaction history and KYC documents for the period required under applicable Indian law. Once that retention period expires, records are permanently deleted in line with our data handling policy described in these terms.

Yes. Submit a data access request via email to our support address using your registered account email. We will compile and send your account data within 30 days, consistent with the data rights described in these terms and applicable law.

Currently, these terms are published in English only. If you need clarification of any clause in Hindi, our India support line agents can explain specific sections verbally. The English text remains the legally binding version of the agreement.

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